Privacy Policy

Last updated: April 22, 2021

This Privacy Policy governs the manner in which Parallel Fluidics, Inc. (“Parallel Fluidics,” “we,” or “us”) collects, uses, maintains and discloses information collected from visitors through our website at www.parallelfluidics.com as well as any other online services that we operate and that link to this Privacy Policy (collectively, the “Online Resources”).

By using the website or any of the Online Resources, you consent to our collection, use, and disclosure of your information consistent with this Privacy Policy.

1
What Information Do We Collect and How Do We Collect It?
The information we collect directly from you includes identifiers, financial account information, commercial information, and internet activity information (collectively, “Personal Information”). We collect such information in the following situations:
  • If you express an interest in obtaining additional information about our products or services; use our “Contact Us” or similar features; or register to use our website, we may require that you provide to us your contact information, such as your name, job title, company name, address, phone number, email address or username and password;
  • If you make purchases via our website, we may require that you provide to us your financial and billing information, such as billing name and address, credit card number or bank account information;
  • If you interact with our websites or emails, we automatically collect information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers, which may qualify as Personal Information under applicable law) using cookies or similar technologies;
  • If you use and interact with our services, we automatically collect information (some of which may qualify as Personal Information) about your device and your usage of our services through log files and other technologies.
2
What Do We Do With the Personal Information We Collect?
We use the Personal Information you voluntarily provide us to provide you with goods or services you request, to process your transactions, to provide you information you request, and/or to market goods or services.  You may opt-out at any time from receiving communications from us that are not directly related to a transaction you have requested by contacting us at privacy@parallelfluidics.com.
Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services.
We also use the information that we automatically collect to analyze and improve the Online Resources and to measure the number of visitors to our site and numbers of visitors to various sections of our site for the purpose of determining trends and visitor needs.
3
When Do We Provide Information to Third Parties?
Service Providers.  We may use third party service providers to perform certain services on our behalf on the Online Resources, such as hosting the Online Resources, measuring activities on the Online Resources and analytics, and performing other administrative services. We may provide these service providers access to information to carry out the services they are providing.
While we comply with applicable laws when engaging service providers and use reasonable efforts to engage service providers that use commercially reasonable means to protect your information, we are not responsible for their activities, policies or practices.
We use service providers for the following:
  • Payment processing.  We use Stripe to process your payments.  Stripe’s privacy policy can be found here.
  • Heat Mapping and Session Recording.  We use Hotjar Heat Maps & Recordings to provide heat mapping and session records.  Hotjar’s privacy policy can be found here.
  • Infrastructure Monitoring.  We use Sentry for infrastructure monitoring.  Sentry’s privacy policy can be found here.
  • Live Chat Platform.  We use Drift Widget to help you interact with our live chat platform.  Drift Widget’s privacy policy can be found here.
  • Database Management.  We use HubSpot CRM for database management.  HubSpot CRM’s privacy policy can be found here.
Analytics.  We use Google Analytics and HubSpot Analytics to help us understand how visitors use our Online Resources, so that we may improve our services. Information about how Google Analytics uses data, and how you may control what information is shared with Google, can be found here.  Similar information relating to HubSpot Analytics may be found here.
We also may access, use, preserve, transfer and disclose your information to third parties: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process if in our good faith opinion such is required or permitted by law; (ii) to protect and/or defend the policies applicable to the Online Resources, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Online Resources or any third party; and/or (iv) to detect, prevent or otherwise address fraud, security or technical issues.
We reserve the right to disclose and transfer all information: (a) to a subsequent owner, co-owner or operator of the Online Resources or applicable assets; or (b) in connection with a merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets or other corporate change, including, during the course of any due diligence process.
4
Will My Information Be Secure?
Keeping your Personal Information confidential and secure is important to us. We use industry-standard technical, organizational, and administrative practices to keep your information secure.  However, while we use reasonable efforts to keep your information secure, no level of security can offer a perfect guarantee, and you remain responsible for the security of your devices and passwords.
5
Do You Retain and Delete My Personal Information?
We will retain your Personal Information only for as long as we reasonably believe it to be necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any ongoing relationship between you and us and any legal, regulatory, accounting or reporting requirements.
6
How Do I Change My Information And Communications Preferences?
You are responsible for maintaining the accuracy of the information you submit to us. You may provide updates and changes by contacting us at the address below. If so, we will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable.
7
What Should Parents Know About Children?
The Online Resources are directed to adults and are not directed to children under the age of thirteen (13).  We do not knowingly collect any information from children younger than the age of thirteen (13) as required by U.S. law. We will delete any information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed information to us, please contact us at the address below.
8
Will This Policy Change?
We reserve the right to change this Privacy Policy at any time. Any changes will be effective immediately upon the posting of the revised Privacy Policy. We encourage visitors to frequently check this Privacy Policy to stay informed about any changes to this Privacy Policy. The date at the bottom of this Privacy Policy will be updated for each revision.
9
“Do not Track” and Third Party use.
We do honor “do not track” signals and do not track, use cookies, or use advertising when a “do not track” mechanism is in place.
We do not authorize the collection of Personally Identifiable Information from our users for third party use through advertising technologies.
10
Still Have Questions?
You may direct any questions or concerns regarding the use or disclosure of your information or any other matter related to this Privacy Policy to:
Parallel Fluidics, Inc.
Parallel Fluidics, Inc.
840 Summer St.
Suite 001
Boston, MA 02127
privacy@parallelfluidics.com